FAQsFrequently Asked Questions
Can I refer myself?
Yes you can, although we encourage you to see your GP first, as most problems can be resolved without seeing a specialist. It is advisable to be registered with a local GP.
Can I get a walk-in or same-day appointment?
We are unlikely to have available appointments on the same-day unless there was a cancellation, which is extremely rare. Please call if it is urgent. We will do our best to accommodate you.
Do you have evening or weekend appointments?
Yes we do. Please call to discuss.
Will a medical report be sent to my GP?
Yes we routinely send reports to your GP, unless you request us not to do so.
Are my health records confidential?
Yes they are. All our staff are trained to work confidentially at all times. We only share information with other healthcare professionals with your permission and when it is in your best interest. By law, we have to release your health information to the authorities if the information contained has a perceived threat to your life, or the well-being of others.
May I change my mind about my surgery?
Yes, you may. Please inform us as soon as possible.
May I be referred to the public hospital after the private consultation?
Yes, you may. It will not be any quicker compared to the referral that would have been made by your GP.
Will my insurance cover my treatment cost?
We are a Southern Cross affiliated health care provider. This means we are contracted to provide care for patients with Southern Cross insurance. Depending on your policy your insurance may or may not cover your condition. You may wish to discuss this with them before booking an appointment.
Will ACC cover my treatment cost?
We provide ACC care for conditions which occurred by accident or treatment injury. If your GP or Emergency doctor had registered your condition with ACC, your cost will be covered.
What are my payment options?
EFTPOS, VISA, MasterCard, cash, cheque and online banking. Apologies we do not accept American Express.
Are the premises wheelchair accesible ?
Of course we have great wheel chair access from our car park.
Is parking free?
Yes, there is ample free parking spaces.
How shall I dress for the appointment?
Wear something comfortable. You may have to remove your hat, glasses, or any clothings or accessories around your neck, so that we can examine properly.
Are you experienced in treating children?
Yes, we are. About half of our patients are children.